Refund & Return Policy

Last updated: August 4, 2026

Every KazeHaus rug is made to order — production starts shortly after you purchase, and your rug is crafted exclusively for you. Because of this, we handle returns differently than mass-produced stores, and we protect you fully where it matters.

Free Cancellation Within 12 Hours

Changed your mind? You can cancel any order free of charge within 12 hours of purchase, before production begins. Email info@kazehaus.com with your order number and we'll cancel and refund you in full, no questions asked.

After production has started, orders can no longer be cancelled or modified.

Our Quality Guarantee — Damaged, Defective or Misprinted Items

If anything is wrong with your rug, we make it right — fast and free.

• If your rug arrives with a printing error, manufacturing defect, deformation, or shipping damage, email info@kazehaus.com with your order number and clear photos within 14 days of delivery.
• We will send you a free replacement or issue a full refund — your choice. In most cases you don't even need to return the item.
• Wrong item delivered? Same guarantee applies.

Change-of-Mind Returns

Because each rug is produced individually to your order (size and design selected by you), we are unable to accept returns or exchanges for change of mind, wrong size selection, or color expectations. Please double-check your size using the dimensions listed on every product page (cm and ft) before ordering — and feel free to email us before purchase if you're unsure which size fits your room; we reply within 24 hours.

Colors may vary slightly from screen to screen due to display calibration; minor variations are not considered defects.

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days of approval.

EU & UK Customers

Under EU and UK distance-selling rules, the right of withdrawal does not apply to goods made to the consumer's specifications. As every KazeHaus rug is produced to order in your selected size and design, this exemption applies. Your statutory rights regarding faulty or misdescribed goods remain fully unaffected — our Quality Guarantee above meets and exceeds them.

Questions? Email us any time at info@kazehaus.com — we respond within 24 hours.