Refund policy

Return & Exchange Policy

At KazeHaus, every rug is uniquely made-to-order and undergoes a rigorous quality control inspection before dispatch. Because these are custom, made-to-order pieces, our return policy works a little differently from standard retail items.

When We Accept Returns or Refunds

We only accept returns or provide refunds in the rare event of:
- A manufacturing defect
- A printing error
- Significant damage that occurred during shipping

If you believe your rug arrived with any of the above issues, please contact us at info@kazehaus.com within 48 hours of delivery, including clear photos of the affected area. We will arrange a replacement or full refund as quickly as possible.

Please Note Before Ordering

- Color variations: Slight color differences may occur due to your monitor's color calibration and screen settings. We always strive for accuracy, but minor variation is expected with custom printed pieces.
- Dimension tolerance: In accordance with International Textile Standards and our manufacturing process, final dimensions may naturally vary by up to +/- 10% from the size ordered.
- Custom orders: Because each rug is produced specifically for you, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference once production has started.

How to Request a Return

Email us at info@kazehaus.com with your order number and a description of the issue. Our team typically responds within 24 hours.

This policy does not affect your statutory rights as a consumer.