We Would Love to Hear From You

Most orders are dispatched within 1–3 business days. International delivery typically takes 7–14 business days depending on your location. You will receive an email with a tracking link as soon as your order ships.

Yes — we ship to every country in the world with no minimum order value. Shipping is always completely free, no exceptions.

We accept returns or refunds only in the case of a manufacturing or printing error, since every rug is custom made-to-order. Contact us with photos within 48 hours of delivery and we will guide you through the process.

Once your order is dispatched you will receive a tracking email with a link to follow your shipment in real time. You can also use the Track Order button on our website at any time.

Yes. If you need a specific size that is not listed in our shop, contact us with your required dimensions and we will provide a quote. Custom orders are handled with the same care and speed as standard orders.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as digital wallets where available. All payments are processed securely through Shopify Payments.

We are sorry to hear that. Please take a photo of the damage and send it to us at info@kazehaus.com within 48 hours of delivery. We will arrange a replacement or full refund immediately — no need to return the damaged item.

We process orders quickly, so please contact us as soon as possible if you need to make a change. If your order has not yet been dispatched we can usually accommodate changes or cancellations without any issue.